Malibu Django Return Policy

Malibu Django Refund Policy

General Refund Policy

• You can ask for a return from the brand within only the first 14 days after receiving your order.
• The items you send back should be;
• Original
• Unused in condition with tags
• Packaging must be intact
• Proof of purchase or the receipt which have will be required for the refund
• All the Consumable items which primarily include treats of pets are non-returnable.

For Damaged or Incorrect Items

If you doubt about any damage or something else, you better should;

• Inspect them upon delivery
• Report in written form about the notable defect, damage, or incorrect items via info@malibudjango.com

Exceptions / Non-Returnable Items

• Non-returnable items include;
• Perishable goods (food, treats, supplements)
• Custom or personalized items
• Personal care goods (beauty products)
• Hazardous materials
• Flammable liquids, or gasses.
• Additionally, other sale items and gift cards are also not returnable.

Exchanges

• For exchanges, you have to return the original item and then place a new order of your choice. But all these steps would be taken, once the return is accepted.

European Union 14-Day Cooling Off Period

• Items shipped to the EU can be returned or canceled.
• It should be done within 14 days without any justification.

Refund Processing

• Credit Card - 10 business days to the same credit card or gift card.
• Debit Card - 10 business days to the same debit card, gift card, or cash.
• Refund Credit - 3 business days.
• Gift Card - 3 business days to a Malibu Django gift card.